Customer Service is Marketing

Chris Brogan and Harold Brogan My son, Harold, is huge into video games and video game culture. He knows more weird and deep-level memes and obscure details than you’ll ever know. Harold has convinced me to take him to the SCG Convention in Texas. To say he’s hyped and excited is to really underplay how he feels about it.

As part of this, I’ve encouraged Harold to do as much of the planning and deciding as possible. Harold chose the Aloft hotel chain. Swell by me. He picked it because he loved the videos. I prepaid for the days of the conference. And then, I ran into a snag.

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